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Claim Procedure
General Provisions

This Claim Procedure applies to the goods that were purchased at www.st-christophorus.com and whose claim was made during the warranty period. If the consumer is a party to the contract, the buyer's rights are governed by the Rules of Complaints, which are not governed by the Civil Code (Act No. 89/2012 Coll.), and by the Consumer Protection Act (No. 634/1992 Coll.).

Each item is accompanied by an invoice / tax document and a completed warranty card if supplied by the manufacturer. If not, the warranty card serves as a sales receipt.

The customer shall, without undue delay, inform the seller if he discovers any difference between the sales receipt and the goods actually delivered (in the type or quantity) or did not receive a properly completed sales receipt attached to the goods.

The buyer who is not a consumer is obliged to report this difference immediately, but no later than within 72 hours of the goods takeover. For any further information about a takeover of delivered goods, please read the Terms and Conditions.

Warranty Conditions

If it is not in the warranty stated otherwise, the warranty on the delivered goods lasts for 24 months. For a buyer who is a consumer, the warranty period for all consumer goods is always at least 24 months. The warranty period for the delivered goods is extended by the period during which the product was under warranty repair.

When applying the warranty, the buyer who is a consumer:

  • if it is a removable defect, has the right to free, fair and timely removal of defects, replacement of the defective goods or defective parts, if this is not due to the nature of the defect disproportionate. If such a procedure is not possible, the buyer has the right to a reasonable discount on the purchase prices, or to withdraw from the purchase contract.
  • in the case of irremovable defect preventing proper use of goods,the buyer has the right to replacement of the defective goods or to withdraw from the contract.
  • in the case of removable defects occurring in large numbers or repeatedly and impeding the proper use of the goods, the buyer has the right to exchange defective goods or to withdraw from the purchase contract.
  • in the case of other irremovable defects and the buyer does not require the exchange of things, he has the right to a reasonable discount on the purchase price or to withdraw from the contract.

If the product is replaced during the warranty period, the warranty is renewed in full. The customer receives a new warranty card. Any further claims will be made on the basis of this new warranty card.

In the event that the buyer is not in compliance with the purchase contract ("Contravention of the Purchase Contract"), the buyer has the right to bring the item free of charge and without undue delay to the condition corresponding to the purchase contract, as required by the buyer either by replacing the item or by repairing it; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer about the conflict with the contract knew or conflict with the contract he has caused. A conflict with a sales contract that occurs within six months of the date of receipt of the item shall be deemed to be a conflict existing at the time of its acceptance unless it is inconsistent with the nature of the matter or unless otherwise proven.

The complaint does not apply in the cases, such as:

  • mechanical damage, improper installation, handling or operation
  • using goods under conditions that do not match the parameters listed in the documentation or use for any purpose other than that specified
  • the goods have been damaged by the elements
  • the goods have been damaged by an excessive loading or by using it in contravention of the conditions specified in the documentation, or by using it for any purpose other than that specified

In the warranty period exceeding the statutory warranty period, neither the product cannot be replaced nor the withdrawal from the purchase contract can be applied.

Claim Conditions

In the event of a defect or any occurrence of a manufacturing defect in the warranty period, the place of claim is the registered office of the seller.

The customer can make a claim by delivering the goods by posting it to:

Lussien jewelry s.r.o.
Dobrochov 42
79807 Dobrochov
Czech republic

Other contacts:
 Tomáš Nakládal
mobile phone: +420 777 844 555
info@lussien.com

To the claimed goods please enclose:

  • copy of the sales receipt
  • the exact description of the defects and their manifestations, if the claim was sent by post.

If the claim is justified, it will be, after the settlement of goods, sent to the customer at the expense of the seller.

The seller always ensures that a written record of the defects and the way of their removal is handled, we recommend that the buyer keeps these certificates for the duration of the warranty.

The seller decides the claim immediately, in complex cases within 3 business days. This period does not include the time appropriate to the type of product or service needed to expertly assess the defect. Complaints including defects will be settled without undue delay, no later than 30 calendar days from the date of claim submission, unless the seller and the buyer agree otherwise.

The seller shall provide the consumer with a written confirmation of the consumer's claim, the content of the claim and the manner in which the claim is made. Furthermore, the seller shall provide the consumer with an acknowledgment of the date and manner of handling the claim, including confirmation of the repair and the duration of the repair. In the case of a rejected complaint, the seller selling to the consumer shall provide a written justification for this refusal.

Traffic Conditions

When picking up a shipment, the buyer who is the consumer is recommended to check the condition of the shipment (number of packages, the integrity of the tape with the company logo, damaged box, etc.), and to refuse the acceptance of any incomplete or damaged shipment.

In the case of incomplete or damaged shipment, the buyer is advised to inform the seller by phone on +420 777 844 555 without any unnecessary delay, and to write the damage report to the carrier and send it to the seller within 24 hours by an e-mail.

It is recommended to the buyer who is the consumer to notify the carrier of the hidden defect of the shipment without undue delay, and to request the registration of the damage record.

The carrier has the right to convince himself of the actual damage or partial loss of the shipment. For these reasons, we recommend that the buyer should not manipulate with a damaged shipment and should preserve the packaging in which the damaged shipment has been delivered to him.

A buyer, who is not a consumer, is obliged to check the status of the shipment according to the above procedure, within three days of receipt of the goods. In the case of accepting the shipment from the carrier, the buyer is not entitled to later claim any damaged shipment to the seller. By accepting a shipment, further complaints about its damage and incompleteness are dealt only with the carrier.