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Terms and Conditions

Under the Sales Records Act, the seller is required to issue a receipt to the buyer, and he must register the received revenue with the tax administrator online;
in the event of a technical outage no later than 48 hours.

General conditions

These Terms and Conditions apply to the purchase at the online store www.st-christophorus.com. The terms and conditions further define and specify the rights and obligations of the seller, such as Lussien jewelry s.r.o., Business ID: 02428156 with headquarters in Dobrochov 42, 79807 Dobrochov, and a buyer. The seller is a legal entity in the commercial register of the Regional Court in Brno, sp. C 81326. The company is duly registered with the Assay Office of the Czech Republic under number 12538 and with the Personal Data Protection under number 00074700. All contractual relationships are concluded in accordance with Section 1, paragraph 1751 of the Civil Code (Act No. 89/2012 Coll.) of Czech Republic. These Terms and Conditions do not apply to cases where a person intending to buy the goods from a seller is a legal entity or person who acts when ordering goods in the course of their business or in their independent pursuit of their profession.

Definition of Terms

Consumer contract – a contract of purchase, a work or other contracts, if the parties are on the one hand the consumer, and on the other hand the supplier or seller.

Supplier/seller – is the person who acts in the course of his business or other business when concluding and performing the contract. It is an entrepreneur who delivers products or services to the buyer directly or through other entrepreneurs.

Buyer/consumer – is the person who does not act in the course of his business or other business activity when concluding and performing a contract. It is a natural or legal person who purchases products or uses services for purposes other than business with such products or services.

Buyer/not a consumer – is the person who, in concluding and performing the contract, acts in the course of his business or other business activity.

Purchase contract – Purchaser's order is a draft of purchase contract and the purchase contract itself is concluded at the moment of delivery of the binding consent to the buyer with this proposal (by binding confirmation of the order by the seller). From that moment on, the rights and obligations between the buyer and the seller arise.

Information about contract and terms and conditions

By concluding the purchase agreement, the buyer confirms that he has become familiar with these terms and conditions of the complaint and agrees with them. The buyer is notified of these terms and conditions and the complaints procedure, and has the opportunity to become acquainted with them in sufficient time before making the order. These terms and conditions and the complaints procedure form an integral part of the contract.

The contract is concluded in the Czech language, unless the circumstances on the part of the seller or the buyer prevent it, the contract can also be concluded in another language that is understandable to the parties. The signed contract is archived by the seller for its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract can be seen from the ordering process in our online shop and the buyer has the possibility to check and, if necessary, repair it before submitting the order. These terms and conditions, as well as the complaint rules, are displayed on the website of our online store and are thus enabled to store and reproduce them to buyers.

 
Order

On-line order can be made at www.st-christophorus.com

Ordering options:
Using the on-line form on the website of the online store in the shopping cart.

Ordering details:
Required fields must be filled in at the order:

  • name, surname, street, house number, city, postcode, e-mail
  • if the buyer is not a consumer, he must fill in the company name, Business ID and a Tax ID 
  • if the delivery address differs from the billing address, the buyer must also fill in the data in the DELIVERY ADDRESS section
  • the buyer must also choose the way of delivery of the goods and the method of payment
  • the buyer can also add additional information to the order

After the order is sent and processed, the buyer will receive an e-mail confirmation about the receipt. If you find any discrepancies in this confirmation, contact the seller immediately (see contacts).

Order and conclusion of the purchase contract

All orders placed in the above manner are binding.
The condition of the validity of the electronic order is to fill in all the prescribed data and details.
The right of ownership of the ordered goods passes to the buyer, providing a payment of the purchase price has been made, by its takeover. Goods are the property of the seller until it is fully paid.

Zpracování osobních údajů

Prodávající zpracovává osobní údaje kupujícího pro účely uzavření a správy smlouvy a realizaci dodávky, pro plnění svých právních povinností nebo se souhlasem kupujícího za účelem vylepšování služeb a nabídky prodávajícího, pro marketingové účely vč. zasílání obchodních sdělení a personalizace reklamy, příp. jiným účelem, ke kterému udělil kupující souhlas.

Zpracování osobních údajů probíhá v souladu s nařízením Evropského parlamentu a Rady (EU) č. 2016/679 ze dne 27. dubna 2016 o ochraně fyzických osob v souvislosti se zpracováním osobních údajů a o volném pohybu těchto údajů a o zrušení směrnice 95/46/ES (obecné nařízení o ochraně osobních údajů) a souvisejících českých právních předpisů a v souladu se Zásadami pro nakládání s osobními údaji prodávajícího, ve kterých je uvedeno, jakým způsobem prodávající nakládá s osobními údaji kupujícího, jaké informace o kupujícím ukládá, jak dané informace využívá a komu je případně předává. Zásady pro nakládání s osobními údaji taktéž obsahují výčet veškerých práv kupujícího v souvislosti se zpracováním osobních údajů, zejm. pak právo na informace, opravu, vymazání či právo souhlas se zpracováním kdykoli odvolat.

V souvislosti se zpracováním osobních údajů prodávající prohlašuje, že (i) zpracovává osobní údaje v souladu s požadavky stanovenými právními předpisy; (ii) zajistil, aby se osoby oprávněné zpracovávat osobní údaje zavázaly k mlčenlivosti nebo aby se na ně vztahovala zákonná povinnost mlčenlivosti; (iii) přijal vhodná technická a organizační opatření, aby zajistil nezbytnou úroveň zabezpečení osobních údajů; a (iv) v případě porušení zabezpečení osobních údajů s rizikem pro práva a svobody fyzických osob informuje dozorový orgán, příp. subjekty údajů.

Seller's rights and obligations

The seller has the obligation to issue a binding order, to send the ordered goods and to deliver it to the buyer's address. Upon receipt of the consignment from the carrier, the buyer will also receive the invoice / tax document together with the goods, if it has not been sent to him in electronic form to the e-mail he made at the registration. The manufacturer's warranty sheet (if it contains the goods) is attached to the goods. .

The seller is obliged to delete the registered buyer from the database, if he requests to do so in writing.

The seller has the right to refuse the order if the buyer repeatedly fails to fulfill his obligation to remove the goods and to pay the purchase price.

The seller reserves the right to cancel the order or its part in the following cases:

  • the goods are no longer produced or supplied
  • the sales price has changed significantly

If the situation occurs, the seller undertakes to contact the buyer without any delay (either by e-mail or by telephone) and to discuss the next step (replacement of ordered goods with others, cancellation of the order, etc.).

If the buyer has already paid for the goods (by bank transfer or through the payment gateway) and the actual price is lower than paid, the money will be transferred back to the buyer's account as soon as possible. If the actual price is higher and the buyer has not decided to withdraw from the contract, the difference will be paid to the buyer. The seller reserves the right to replace articles of similar type and similar value if necessary. No financial compensation can be received for gifts and cannot be enforced through legal channels.

Buyer's rights and obligations

The buyer is obliged to state the correct and complete postal address where the ordered goods are to be sent.
The buyer is obliged to remove the ordered goods and pay the total price.The buyer understands the total price when filling in the order prior to its binding confirmation.
If the price of the goods is higher than the original sale price, the buyer, who is the consumer, has the right to withdraw from the contract without any payment.
The consumer has the right to cancel the order sent or to withdraw from the purchase contract within 14 days of receipt of the goods in accordance with the applicable Section 1, paragraph 1829 of the Civil Code. This right is not primarily intended to resolve goods claims.
If so, the statement of the will to rescind the contract must be delivered to the seller no later than the 14th day after taking over the item. We recommend that we do our best in written form, which ensures, in particular, the demonstration of the legal act by which the contract is canceled.
The consumer is obliged to return the undamaged goods to the seller, without any signs of use or wear, in complete packaging and with all accessories back. Upon receipt of the returned goods, the seller shall return the corresponding amount in advance in the agreed manner, and not later than 14 days after the buyer's will (from the date of delivery of the contract).
If the above conditions are not met, the seller may claim compensation for the value of the returned goods against the consumer. In the event of non-compliance with the withdrawal period, such withdrawal is void and the consumer does not incur any repayment right.

The consumer cannot withdraw from the purchase contract in the following cases:

  • to the provision of services if the execution was initiated with the consent of the buyer before the expiration of the 14-day period after the takeover of the transaction
  • to the delivery of goods or services the price of which depends on financial market fluctuations, irrespective of the seller's will;
  • the supply of goods modified according to the buyer's wish as well as goods subject to rapid perish, wear or obsolescence

When picking up a shipment, it is recommended that the buyer who is the consumer is recommended to check the status of the shipment (number of packages, package integrity, box damage, etc.) and refuse to accept the incomplete or damaged shipment. An incomplete or damaged consignment must be notified to the seller without undue delay. In addition, we recommend that you write a damage report with the carrier and send it to the seller via e-mail. If the recommended steps are taken by the consumer to deliver the defective consignment, he will significantly contribute to the quick solution of the complaint of the delivered goods and their new delivery. Otherwise, the consumer may be exposed to a situation where the seller proves that the goods have been delivered in good order - that is, undamaged, but that can not in any way limit the consumer's right to exercise his rights under the relevant purchase contract.
For a buyer who is not a consumer, he / she has to check the status of the shipment according to the above procedure. In case of receipt of a shipment from the carrier, this buyer has no claims for later claims of the damaged shipment to the seller. By taking over the shipment, further complaints about damage and incompleteness of the shipment are handled only with the carrier.
When transferring to a bank transfer and personal takeover payment, you can pick up the goods only when submitting an ID, if the goods are picked up by a person other than the person specified in the order, the person's name must be stated in the order note.

In the event that a consumer dispute arises between us and the consumer from a sales contract or from a service contract which can not be settled by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such a dispute to a designated non-judicial consumer disputes settlement body, which is:
the Czech trade inspection

Central Inspectorate - Department of ADR
Štěpánská 15
120 00 Praha 2
E-mail:adr@coi.cz
Website: adr.coi.cz

Traffic Conditions

Goods ordered through the online store www.st-christophorus.com can be delivered through a courier service company, which are available for choose when completing your order.

You can use the following transport services:

  • Private courier companies according to the offer in the order - this service is FREE for Czech Republic. The shipping price for other countries is always written when choosing a particular courier company.
    The delivery time of a particular shipping company may vary depending on the particular country to which the shipment will be delivered. The driver will contact you to specify the delivery time.
Checking the shipment when picking up from the shipping service

Even though we try to protect all shipments from shipping damage, it can sometimes happen that you will receive the package damaged.

For this reason, we recommend that you check the parcel status (parcel number, company logo, box damage, etc.) at the take-over, and refuse to accept the incomplete or damaged shipment.

The refusal of the shipment must be notified to the seller by phone +420 777 844 555.

Hidden defect shipments (goods are incomplete or damaged) determined after receipt, the customer must notify the carrier without delay and request a record on damage. For the quick settlement of the damage event, the damage record must be sent by fax or e-mail to the seller. The carrier has the right to convince of the actual damage or partial loss of the consignment. For these reasons, the customer may not manipulate the damaged consignment anyway and is obliged to keep the packaging in which the damaged shipment has been delivered.

Please do not forget to mention the variable symbol that appears in the order when the order is finished and also in the incoming email after the order!
Variable symbol = your order number.

When paying by bank transfer or payment gateway, you pay for the goods before delivery. This form of payment can be used to transport the goods to the delivery address of the customer via the shipping company. Payment details (account number, variable symbol, and payment amount) are listed in the order after its completion and in the email you received after the order was made. Goods will be handed over for transportation only after receipt of payment to the seller's account. You will be informed by e-mail about the delivery of the goods.

Goods are delivered to the customer via the shipping company at the address given on the Order Form in the "Delivery Address" section.

Payment Terms

The goods ordered through www.st-christophorus.com can be paid:

a) by bank transfer in CZK to the account number: 107-6111990227/0100
b) international payment in the foreign currency to the account number: 107-6111990227/0100 (IBAN CZ4401000001076111990227 ; BIC/SWIFT: KOMBCZPPXXX)
c) payment via GoPay gateway
d) payment via PayPal, if available

Please do not forget to enter a variable symbol that appears in the list after the order completion as well as in the incoming email after the order!
Variable symbol = your order number

When paying by bank transfer you pay for the goods before delivery. This payment method can be used to transport goods to the delivery address the customer by shipping company. The payment details (account number, variable symbol, and payment amount) are listed in the list after the order is completed and in the e-mail attachment you received when the order was made.

The goods will be handed over to transport to the receipt of payment to the seller's account. You will be informed by e-mail about the delivery of the goods.

When picking up goods from the carrier, inspect it thoroughly for obvious damage to the outer packaging, or if the shipment containing fragile goods does not issue any suspicious sounds. If you have any doubts, write down a complaint report with the driver, making it easier to deal with a loss event due to shipping. Do not overpass the consignments in which the outer packaging is obviously damaged and inform the supplier by e-mail or telephone as soon as possible.

Goods are delivered to the customer via the shipping company at the address given on the Order Form in the "Delivery Address" section.

Sending business messages and storing cookies

Buyer agrees to be sent information related to the seller's goods, services or business to the buyer's electronic address, and also agrees to be sent the sales announcements to the buyer's electronic address.

Buyer agrees with the storage of so-called cookies into his computer. If the purchase on the website is possible and the seller's obligations are fulfilled accordng to purchase consent without so-called cookies being stored into the buyer's computer, the buyer may withdraw the consent under the preceding sentence at any time.